Top reputable pre-owned car dealerships typically possess several credentials and certifications that attest to their commitment to quality and customer satisfaction. While the specific credentials may vary, here are some common ones you can expect to find:
Reputable dealerships often hold certifications from the manufacturer or industry organizations. For example, they may be authorized dealers of specific car brands, which signifies that they meet the manufacturer’s standards for sales, service, and customer care.
Membership in industry associations such as the National Independent Automobile Dealers Association (NIADA) or the National Automobile Dealers Association© (NADA) indicates a dealership’s commitment to ethical practices, professionalism, and adherence to industry guidelines.
Good Standing with Better Business Bureau ® (BBB)
A top reputable dealership will have a good standing with the BBB, indicating a track record of positive customer experiences and fair business practices. BBB accreditation demonstrates transparency and a commitment to resolving customer complaints.
Positive Online Reviews and Ratings
A strong online presence with positive reviews and ratings on platforms such as Google, Yelp, or DealerRater is indicative of a dealership’s reputation. Customer feedback provides valuable insights into a dealership’s trustworthiness, customer service, and the overall buying experience.
Extended Warranties and Certifications
Reputable dealerships often offer extended warranties or certified pre-owned programs. These programs ensure that vehicles go through rigorous inspections, meet specific criteria, and come with additional warranty coverage, giving buyers peace of mind about the quality and reliability of their purchase.
Transparent Vehicle History Reports
Top reputable dealerships provide comprehensive vehicle history reports, such as CARFAX© or AutoCheck©, that disclose important information about the vehicle’s past, including accidents, title status, and maintenance records. Transparent disclosure of vehicle history demonstrates the dealership’s commitment to transparency and customer satisfaction.
Reputable dealerships typically offer financing options through reputable financial institutions. This allows customers to secure competitive interest rates, flexible payment terms, and a seamless purchasing process.
Professional Sales and Service Staff
Top reputable dealerships employ knowledgeable and courteous sales and service staff who are committed to assisting customers with their inquiries, providing accurate information, and ensuring a smooth buying experience. Ongoing training and certification programs for dealership staff contribute to maintaining a high level of professionalism.
Awards and Recognitions
Notable awards and recognitions from trusted entities, such as “Dealer of the Year” or “Top-rated Dealer,” highlight a dealership’s exceptional performance, customer satisfaction, and overall excellence within the industry.
While possessing these credentials and certifications can enhance a dealership’s reputation, it’s important to conduct thorough research, read customer reviews, and visit the dealership in person to assess its trustworthiness and suitability for your needs.
Luxury Motor Car Company is in good standing with the BBB, has an A+ rating, and possesses many credentials that fit the bill for a reputable dealership. We were awarded Dealer Spotlight and Super Seller status by Manheim Cincinnati, as well as 2021 CarGurus© Top Rated Dealer. Additionally, we have a 4.8-star rating on both Google and Facebook. We even have a 4.9-star rating on Kelly Blue Book © (KBB).